ELEKTRON TIJORAT SHAROITIDA POCHTA BIZNES JARAYONLARINI TAKOMILLASHTIRISH VA MOLIYAVIY SAMARADORLIKNI BAHOLASH

This article examines postal business process improvement and financial performance assessment in the context of e-commerce. The methods include a systems approach, functional process analysis, horizontal analysis and financial ratios for 2023–2024. Revenue increased by 58.02%, gross profit by 37.01% and net profit by 4.21%, while the net profit margin declined from 0.212% to 0.140%. A proposed monitoring model links information transparency, logistics, digitalization, customer segmentation and additional services. Research on electronic payments, artificial intelligence and innovation performance is applied to postal service management. The findings support assessing service volume alongside costs, service quality and profitability